ABOUT US
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Our Service
Providing you with quality services
Technical Training Services
We offer professional technical training courses on equipment operation and software usage, covering basic operations to advanced techniques, helping customers quickly master relevant technologies.
Troubleshooting Services
We have established a professional maintenance team, equipped with a full range of repair tools and spare parts, to promptly respond to and efficiently resolve equipment or system failures, ensuring the smooth operation of customers’ businesses.
Customized Solution Services
We deeply understand customers’ unique needs and business scenarios, and tailor-make customized products or service solutions to meet their individual requirements.
Billing and Payment Services
Customer Support:
Providing assistance to clients via multiple channels (phone, email, live chat) to address inquiries, resolve issues, and offer guidance on products or services.
Technical Assistance:
Offering expert help for troubleshooting technical problems related to products, software, or systems, ensuring smooth operation for users.
Billing and Payment Services:
Managing invoicing, processing payments through various methods (credit cards, bank transfers), and handling refunds or adjustments as needed.
Account Management:
Maintaining client accounts, updating information, tracking usage or purchases, and providing personalized support to foster long-term relationships.
Training and Onboarding:
Delivering tutorials, workshops, or materials to help clients or new users learn how to effectively use products, tools, or services.
Feedback and Improvement Services:
Collecting customer opinions through surveys or direct communication, analyzing feedback, and using insights to enhance products, services, or processes.
Technical Assistance
Customer Support:
Providing assistance to clients via multiple channels (phone, email, live chat) to address inquiries, resolve issues, and offer guidance on products or services.
Technical Assistance:
Offering expert help for troubleshooting technical problems related to products, software, or systems, ensuring smooth operation for users.
Billing and Payment Services:
Managing invoicing, processing payments through various methods (credit cards, bank transfers), and handling refunds or adjustments as needed.
Account Management:
Maintaining client accounts, updating information, tracking usage or purchases, and providing personalized support to foster long-term relationships.
Training and Onboarding:
Delivering tutorials, workshops, or materials to help clients or new users learn how to effectively use products, tools, or services.
Feedback and Improvement Services:
Collecting customer opinions through surveys or direct communication, analyzing feedback, and using insights to enhance products, services, or processes.
FREQUENTLY ASKED QUESTIONS
Have Any Questions
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Q: Are you trading company or manufacturer?
A: We are factory. We are experienced manufacturer, have our own factory and warehouse. Welcome to visit our factory and assembly lines for credibility and reliability.
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Q: Do you have stocks available?
A: Because many specification and parameters can be customized, different customers have their different requirements, meanwhile for the purpose of reducing financial stress, we seldom have trucks in stock, all trucks are latest model and produced in accordance with orders
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Q: What is the process of placing an order and what is the payment terms and trade terms?
A: After we finalize your ideal specification and parameters, a Proforma Invoice or Sales Contract shall be signed and stamped in digital copy sending by email. FOB, CIF and CFR are our frequently used trade terms. As for payment terms, we have T/T and L/C at sight.
TT: 30% paid as advance after signed the above mentioned Proforma Invoice or Sales Contract, then production shall be arranged. We shall keep our customers updated on the process of production with pictures or videos. After production is completed, we shall send photos and videos of the final actual trucks, or customers come to inspect the trucks. personally, everything is passed, then full balance payment shall be made before shipment is arranged
LC: 100% irrevocable L/C payable at sight. Or 30% by T/T+70% LIC at sight. -
Q: How long is the production time?
A: It depends on the truck categories, for example, tractor head truck/horse needs 15-20days; Cargo truck and dump truck needs 25-35 days; trailers need 25-30 days; Tank trucks need 30 days around; but some special purpose trucks need a little longer time, like rescuing trucks, crane trucks, concrete pump truck, etc. All in all, we know our customers eager to get their trucks as fast as possible, so we shall coordinate the whole process nicely and try our utmost to reduce the production
